Shipping policy
Shipping Policy
Orders are shipped once payment is confirmed and cleared and order is produced. Please keep in mind that if the item is not on hand, it will be shipped from our factory overseas. If the item is in stock, then it will ship out the same day. If it is not in stock, it will have to be custom made which takes about 2-4 days before it can be shipped. You should receive your order 3-4 business days after it has been shipped (weekends are non business days). PLEASE MAKE SURE THE ADDRESS YOU ENTER IS COMPLETE & ACCURATE! Your order will be shipped directly to the address you use at checkout. Once the order has been shipped, no changes can be made to the order as it is no longer in our possession. Orders that have to be custom made such as colored hair can not be cancelled once production has been started.
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If you order a straight or bodywave 150% density wig, it will ship the same or next day depending on what time order is placed. All 180% density, 5x5 closure wigs, and 13x6 lace front wigs have to be custom made. Certain textures, lengths over 30'', and all colored wigs have to be custom made as is it made to order & not kept in stock due to shortage caused by covid.
All Customization production time is about 2-4 working days.
Errors and Shipment Delays
Once your order has shipped, we are not responsible or liable for shipping issues that may occur such as delays, lost package, delivery to the wrong address by shipping company, package returned due to failure to be delivered or invalid address because it is no longer in our possession. If you do experience such issues, please contact the shipping company (DHL,FEDEX,UPS,USPS) for proper assistance because there isn't much we can do on our end to help in these unfortunate instances. The delivery date you receive after your order has been shipped is an estimated time frame because they can not give an accurate exact delivery date as it is an international shipment and it has to go through customs & delays can occur. Once your tracking says Cincinnati, OH or Los Angeles, CA, or St. Louis, MO, or Memphis, TN you can expect it to be to you that next business day. We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. Please order atleast 2 weeks in advance when purchasing hair for events to be on the safe side (especially if the hair has to be made) as delays are inevitable.