Orders are processed 24/7 excluding holidays. Products ship within 1-4 business days.  Any changes to orders after it is placed will incur an additional administration fee of $10.

Orders are shipped once payment is confirmed and cleared and order is produced. Please keep in mind that if the item is not on hand, it will be shipped from our factory overseas. If the item is in stock, then it will ship out the same day. If it is not in stock, it will have to be custom made which takes about 2-4 days before it can be shipped. You should receive your order 3-4 business days after it has been shipped (weekends are non business days). PLEASE MAKE SURE THE ADDRESS YOU ENTER IS COMPLETE & ACCURATE! Your order will be shipped directly to the address you use at checkout. Once the order has been shipped, no changes can be made to the order as it is no longer in our possession. Orders that have to be custom made such as colored hair can not be cancelled once production has been started. 

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If you order a straight or bodywave 150% density wig, it will ship the same or next day depending on what time order is placed. All 180% density, 5x5 closure wigs, and 13x6 lace front wigs have to be custom made. Certain textures, lengths over 30'', and all colored wigs have to be custom made as is it made to order & not kept in stock due to shortage caused by covid. 

All Customization production time is about 2-4 working days. 

We offer a 7 day period after the day your hair is delivered for returns. Customers are advised to complete return requests within 7 days of receipt in order to qualify for a return. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain in tact as it was received by the customer). Please check your hair as soon as you get it to make sure it is accurate & as described. We accept returns for hair that has defects due to a mistake on our behalf such as quality issues but it is your responsibility to cover any return shipping costs if you’d like to return. The hair must be returned in the same state it was received in. It must be unused & unaltered if you want your full payment back. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, LACE FRONTAL & FULL LACE WIGS THEY CAN NOT BE EXCHANGED OR REPLACED. 

We do not offer refunds unless it is an issue on our behalf. If there is an issue when you receive your hair, please return it for a full refund or we can correct the issue.

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For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transits. The customer is responsible for all return freights in a product exchange transactions. Once received and determined to be in resellable form, a refund will be issued. 

NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, LACE FRONTAL & FULL LACE WIGS THEY CAN NOT BE EXCHANGED OR REPLACED.